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Privacy Policy

This Privacy Policy applies to the online services offered by Makos Infotech at makosinfotech.com, its subdomains. These are henceforth collectively known as SAAS Services.

Privacy Policy
  • 1. Introduction
    Welcome to Makos Infotech. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we handle your data across our website https://www.makosinfotech.com/
  • 2. Definitions
    Personal Data, Sensitive Data, Processing, Third Parties, and more terms used in this policy shall be interpreted as per applicable Indian IT Laws and GDPR.
  • 3. Scope
    This policy applies to all users of the Web Development, HR Services, Augmentation, Consultancy and CX Audit including website visitors, course registrants, and placement candidates.
  • 4. Legal Basis & Governing Laws
    We operate under the IT Act 2000 (India), SPDI Rules, and, where applicable, GDPR regulations.
  • 5. Information We Collect
    Identity: Name, email, phone, DOB, address
    Academics: Qualifications, certifications, resume
    Payment: Transaction ID, UPI/VPA, invoice history
    Technical: IP, device info, session data
    Feedback & Support: Chats, calls, reviews
  • 6. How We Collect It
    We collect your data via form submissions, session tracking tools (cookies), offline events, and third-party integrations (Zoom, Razorpay).
  • 7. Cookie and Tracking Policy
    We use cookies for analytics (Google, Meta Pixel), session state, and personalization. You may disable non-essential cookies via browser settings.
  • 8. Usage of Information
    Your data helps us: enroll users, issue certifications, offer placements (with consent), analyse usage, fulfil legal/tax obligations, and improve UX.
  • 9. Retention & Deletion Policy
    Data is retained based on type: academic (5 years), payments (8 years), testimonials (until withdrawn). Account deletion can be requested anytime unless legally blocked.
  • 10. Your Rights
    Access, rectify, or delete your data
    Withdraw WhatsApp/email/SMS consent
    Export data in CSV or JSON
    Object to profiling or marketing
    Email: info@makosinfotech.com
  • 11. Communication Preferences
    You can opt in/out of emails, SMS, or WhatsApp messages for promotional and transactional updates. Unsubscribe links are provided in all non-essential communications.
  • 12. Placement Data Usage
    With explicit consent, we may share your resume, test scores, and portfolio with placement partners. You may withdraw placement participation any time.
  • 13. Accessibility Commitment
    Our platform follows WCAG 2.1 AA standards for accessibility. Users with disabilities may request accommodations such as extended deadlines or alternative formats.
  • 14. Breach Notification
    In the event of a data breach, users and authorities will be notified within 72 hours as required by law. Affected systems will be isolated and investigated immediately.
  • 15. Internal Access Control
    Only authorized staff (based on roles) can access your data. Support sees contact info only. Trainers view progress and assignments. Placement team sees resumes.
  • 16. Media/Testimonial Consent
    If you submit a testimonial or video review, it may be published on our site/socials with your permission. You may revoke this anytime in writing.
  • 17. Automated Processing
    We may use automation for personalized course recommendations or interview scheduling. Decisions involving certification or rejection are never fully automated.
  • 18. Grievance Redressal
    Contact our Grievance Officer at info@makosinfotech.com. You will receive a response within 15 business days as per IT Rules 2021.
  • 19. Children's Privacy
    This platform is intended for individuals aged 16 and above. Any account found created by minors will be deactivated and deleted upon discovery.
  • 20. Legal Disclosure
    We may share your data with law enforcement agencies, regulators, or courts upon valid legal request or court order without prior notice.
  • 21. Data Security Measures
    We implement SSL encryption, server firewalls, 2FA for admin access, and perform regular vulnerability assessments to safeguard your data.
  • 22. User Responsibilities
    Users must keep credentials confidential, avoid impersonation, and use the platform ethically. Misuse may lead to account termination or legal action.
  • 23. Third-Party Services
    We use Razorpay / GPay / Paytm for payments, WhatsApp API for communication, and YouTube/Vimeo for content delivery. Each service provider complies with our Data Protection Agreement.
  • 24. Certification & Validation
    Certifications include name, course title, and unique ID. They are verifiable online and may be revoked in cases of fraud or academic dishonesty.
  • 25. Business Continuity
    We maintain daily backups and a failover infrastructure to ensure your data and learning progress are safe even during outages.
  • 26. Event Participation Data
    Data collected at college events or offline drives will be stored securely and used only for academic or support purposes unless otherwise consented.
  • 27. Legal Hold
    When required by law, data may be preserved under legal hold and excluded from deletion requests until investigations or legal matters conclude.
  • 28. Analytics and Heatmaps
    We use aggregated, anonymized data to optimize content and user experience. Session replay tools (e.g., Hotjar) may be used only for usability insights.
  • 29. Feedback, Surveys & Ratings
    Any feedback submitted may be used to improve services or featured on the site. Ratings are anonymized unless public consent is given.
  • 30. Retargeting & Remarketing
    We may run remarketing campaigns using Meta Pixel and Google Ads. No sensitive or personally identifiable data is shared with ad platforms.
  • 31. Account Deletion
    You can delete your account via a formal request to support. Deletion is processed within 30 business days unless legal holds apply.
  • 32. Role-Based Access Control (RBAC)
    Our platform restricts access to personal data through role assignments and audit logs. Only authorized departments access specific datasets.
  • 33. Certification Sharing
    You may share your certificates on LinkedIn or other platforms. Verification URLs are provided. Do not alter certificate content.
  • 34. Misuse & Fraud Policy
    Detected fraud—like fake resumes or impersonation—will result in termination of service and notification to relevant authorities.
  • 35. Account Recovery
    If you lose access, account recovery requires email or mobile OTP verification. Government-issued ID may be required in some cases.
  • 36. Hosting & Data Localization
    We host learner data primarily in India. Cross-border backup storage adheres to GDPR and Indian data residency rules.
  • 37. International Access
    Users outside India are subject to their region's data laws. If local laws conflict with ours, we will prioritize user privacy under best-effort principles.
  • 38. Alumni & Volunteer Data
    Alumni or mentors may be listed on public leaderboards or events with consent. You can request to unpublish your name anytime.
  • 39. External Links Disclaimer
    Our site may link to YouTube, partner LMS portals, or job platforms. We are not responsible for their privacy practices. Read their policies separately.
  • 40. Review and Audit
    We audit internal access logs quarterly and update this policy annually or when changes in legal/commercial processes occur.
  • 41. APIs and SDK Usage
    APIs and SDKs (e.g., WhatsApp, Google Maps) used on the platform are audited for compliance and data security.
  • 42. Session Expiry
    For security, sessions expire after 30 minutes of inactivity. Users will need to log in again to resume learning or payments.
  • 43. Data Portability
    Upon request, we can provide your data in machine-readable formats such as CSV or JSON within 15 days.
  • 44. Bulk Data Requests
    Institutions or organizations requesting bulk data reports must submit written requests with justification and sign a separate agreement.
  • 45. Parental Consent
    In the rare case of users aged 16–18, we may require parental/guardian consent to process sensitive information or display achievements.
  • 46. Change of Ownership
    If Makos Infotech is merged, acquired, or sold, user data may be transferred to the new entity with continued protection under this policy.
  • 47. Compliance & Certification
    We align our operations with ISO 27001 and GDPR readiness frameworks. Annual assessments are conducted internally and externally.
  • 48. Policy Enforcement
    Breaches of this policy by employees, contractors, or users will lead to disciplinary action including access revocation or legal complaint.
  • 49. Policy Versioning
    This policy is version controlled. Changes are logged, and major updates are announced on the dashboard and via email if opted in.
  • 50. Contact & Grievance Office
    Email: info@makosinfotech.com
    Phone: +91-7339207420
    Address: Makos Infotech Pvt Ltd, Chennai-600096, Tamil Nadu, India